Once you have received your order, you have 7 calendar days to request a return.

Due to the nature of skincare and personal care products, returns can only be accepted if the product is unused, unopened, sealed, and in its original packaging.

To start a return, email us at contact@tretinoins.co.za. Once your return is approved, you arrange and pay for the return courier to send the product back to us. If the return is due to our error (an incorrect, damaged, or defective product), we cover the return courier cost.

The 7-day return period starts from the date the parcel is delivered or collected by the customer.

Return requests made after 7 days may not be accepted.

After we receive and inspect the returned product, we will notify you whether the return has been accepted.

If the return is accepted, we refund the product cost (the price paid for the item). Original delivery and return courier fees are not refundable, unless the return is due to our error.

Refunds are made to your original payment method, or by bank transfer where that is not possible.

Approved refunds are processed within 7 calendar days after we receive and inspect the returned product.

If we refund by bank transfer, we will ask for the account holder’s name, surname, and order number in your return notification. We handle these details under our Privacy Policy.

If more than 7 days have passed since your return was accepted and you have not received your refund, please contact us at contact@tretinoins.co.za.

Customers may request a return by sending a clear written request to contact@tretinoins.co.za.

Tretinoins.co.za operates as an online store. We do not offer walk-in returns or public collection.

Return approval depends on the condition of the product and whether it meets our return criteria.